This page tells the front-stage story. With this panel on, each chapter also shows what LAVA is doing behind the scenes, tagged by delivery phase.
An analyst at Goldman Sachs in 360 Rosemary — one of thousands of office workers in the towers, and today CityPlace doesn't know any of them. Watch that change with one card.
Passes are issued from the employer's staff list or a unique employer link — a perk the building hands its tenants, powered by LAVA underneath.
"Your CityPlace Gold Card — exclusive district benefits for Goldman employees." No app. No form. One tap.
The email carries a unique issuance link for each employee. Nothing to install, nothing to fill in.
HOW IT WORKSPHASE 1The moment Priya adds the card she becomes a known profile in Salesforce, segmented office worker · 360 Rosemary · Goldman — a person who was previously invisible to CityPlace.
HOW IT WORKSPHASE 1Issuance is recorded in real time. The employer gets adoption numbers for their perk; CityPlace gets a brand-new known audience.
Between meeting invites, something actually worth opening. Priya taps "Get your Gold Card".
An employer-branded card that marks her as a member of the district — lunch offers, after-work privileges, Goldman only.
No download, no signup. The building she works in just became a place that knows her.
A scheduled push to the Goldman segment, straight to the wallet pass — a direct channel to office workers that didn't exist before, with no app installed.
Right segment, right time: 11:45, when lunch is being decided.
The cashier validates through the LAVA Redeem app — it checks the entitlement in real time, marks it redeemed so it can't be reused, and logs it to Salesforce. No POS integration needed on day one; where POS integration exists (Phase 2), this step is automatic.
The cashier scans it with the store device — the offer checks out in front of them.
The discount is applied, the offer is spent so it can't be used twice, and lunch moves on. Fifteen seconds, start to finish.
Moments target employer segments; the table QR gives colleagues a give-to-get signup on the spot. Every activation makes the perk spread itself through the building.
"First drink on the house at the Rosemary bar, tonight." Priya brings two colleagues.
The scan surfaces status and membership to staff — office workers get treated as regulars, because now they demonstrably are.
Gold status, visible at a glance. Twenty floors up she's one of thousands; down here, she's a regular.
Pass-to-app conversion is tracked end to end. The card proves its value first; the deeper relationship follows.
HOW IT WORKSPHASE 3 · ROADMAPEmployer per-diem is stored value loaded onto the employer card — funded by the employer, refreshed on a schedule, spendable only in the district. A Phase 3 capability, positioned as roadmap, not promised for day one.
Her pass suggests the CityPlace Rewards app for the full set of benefits — points on every visit, member pricing and more.
Employer per-diem, loaded straight onto the Gold Card: "$15 for lunch today, from Goldman Sachs." Refreshed every weekday, spendable only in the district — a perk for Priya, guaranteed footfall for CityPlace.
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